Brick’s Customer Support

Experiencing problems when renting a Brick? We're here to help you out!

Brick’s Customer Support

Providing good customer support is important to ensuring a seamless experience for our users. Not only does it allow us to address any issues that may arise, but it also provides us with valuable insights on how to improve our service! Rest assured that when you reach out to us for support, we'll be there to provide the assistance you need.

How do you contact Brick?

We have multiple channels available for contacting our customer support team, providing users with convenient options to reach out to us. One of the easiest and most convenient methods is through the app itself. In addition, users can also reach us through our website or by sending an email.

To ensure efficient problem-solving, we have implemented a chatbot feature on both the app and the website. This allows us to quickly understand the user's issue and promptly provide the appropriate solution or assistance. The chatbot serves as the initial point of contact, streamlining the support process and ensuring a smooth experience for our users.

What is a chatbot?

Chatbots are programs that simulate conversations with users. They can answer frequently asked questions, provide personalized recommendations, and even handle simpler customer support issues themselves. Our chatbot is also very friendly and never gets tired or makes mistakes!

For us at Brick, using a chatbot allows for 24/7 support, ensuring that users can always get in touch with us, no matter the time of day. It assists us by identifying problems before they reach our support team so we can provide the best solutions.

The chatbot can be found on brick.tech in the lower right-hand corner of the web page

How Brick works with support

Providing top-tier customer support is a top priority for us at Brick. We understand that issues and questions can arise, and we are committed to addressing them promptly and effectively. Our goal is to ensure a seamless and satisfying experience for our users. By offering responsive and reliable customer support, we aim to build trust, provide assistance when needed, and enhance the overall satisfaction of our users.

To make it easy for users to reach us, we offer multiple channels of communication, including the app, website, and email. Our support team is dedicated to assisting users and finding solutions to their problems. We value each user's feedback and take it into account as we continuously improve our service. This includes identifying areas for improvement, as well as understanding what features and functionality our users value most!

Frequently Asked Questions from our users

Pricing

The pricing for using Brick's services varies based on your location, including the country, and sometimes even the state or region within the country. 

To obtain the most up-to-date pricing information, you can scan a nearby Brick station using the app. This will display a confirmation window with all the details and pricing information.

How do I know how long I have rented a power bank?

To view the duration and cost of your rentals, open the Brick app and navigate to the activity icon. There, you will find the details of your ongoing rental and rental history, including the duration and associated costs. 

What happens if I don’t return a power bank?

If a power bank is not returned within the rental period of five days, Brick will charge you for the rental fee of five days, as well as an additional purchasing fee. This is because the power bank is considered purchased when it is not returned within five days' time.

What are "Free Bricks"?

Enjoy a Free Brick completely free of charge for up to 24 hours on us! 

Once 24 hours have elapsed, we will start charging you the regular rate. If you have any remaining free Bricks in your account, we will continue to deduct them before charging you. Remember, you can keep the power bank for a maximum of 5 days before returning it. 

What should I do if a power bank is empty or broken?

Brick stations are equipped with intelligent technology to ensure that only fully functional and sufficiently charged power banks are released. Our stations prioritize the most charged power bank for your convenience. In the rare event that you encounter a faulty power bank, please reach out to our support team for immediate assistance!

Feel free to reach out to us if you have any questions or need assistance regarding Brick. Our customer support team is here to help and provide you with the information you need. You know how to reach us!

Become a Brick Partner

Powerbank sharing with Brick holds promising prospects for your success! A Brick Representative is ready to connect with you when you are. You can continue reading the essentials of a Brick partnership or get in touch.