Brick’s Customer support
Providing good customer support is vital to ensuring a seamless experience for our users. Not only does it allow us to address any issues that may arise, but it also provides us with valuable insights on how to improve our service.
Even though we, of course, wished every single thing around Brick’s products and service worked like clockwork all the time, that’s not the reality. Things don't always go as planned and users have issues and questions. And we know that very few things in life are as frustrating as not being heard when you have a support issue and need help. Providing good customer support is vital to ensuring a seamless experience for our users. Not only does it allow us to address any issues that may arise, but it also provides us with valuable insights on how to improve our service.
How do you contact Brick?
There are several ways to contact our customer support team, including through the app, our website, and email. This ensures that users can reach us in whatever way is most convenient for them. The easiest and usually most convenient way is through the app.
In the app and on the website the first point of contact before talking to our support team is through a chatbot. This ensures that we quickly can figure out what problem the user is experiencing and move on to find a solution.
What is a chatbot?
Chatbots are programs that simulate conversations with users. They can answer frequently asked questions, provide personalized recommendations, and even handle simpler customer support issues itself. Our chatbot is also very friendly and never gets tired or makes mistakes.
For us at Brick, using a chatbot allows for 24/7 support, ensuring that users can always get in touch with us, no matter the time of day. It also helps with identifying problems before they reach our support team so we can provide the best solutions.
How Brick work with the support
When a user contacts our support team, we strive to respond promptly and effectively. Our goal is to solve individual issues and provide personalized solutions to each user. This not only helps to resolve any immediate problems, but it also builds trust and confidence in Brick and in powerbank sharing.
Additionally, our customer support team serves as a valuable source of feedback and insight. By talking to users and addressing their concerns, we can gather valuable information on how to improve our service. This includes identifying areas for improvement, as well as understanding what features and functionality our users value most.
Frequently Asked Questions from our users
Pricing
The cost of using Brick depends on your country, and sometimes state or region.
For the latest pricing information, try scanning a nearby station and you will get a confirmation window with all the information that you need.
How do I know how long I have rented a power bank?
Open the Brick app, and in the activity icon, you can see both the duration and cost of the current rental. You can also go to History in the app to see the same information for previous rentals.
What happens if I don’t return a power bank?
If a power bank is not returned within five days, Brick will charge your card the rental fee for 5 days and an additional purchasing fee, since the power bank is viewed as purchased.
What are "Free Bricks"?
A Free Brick = Grab a Brick, up to 24 h completely free of charge. After 24h have passed we will charge you the normal rate. If you have Free Bricks we will continue to deduct those. You can hold the power bank for a maximum of 5 days.
What should I do if a power bank is empty or broken?
Brick stations are intelligent and should never release a power bank that is broken or charged below 70%. In fact, they always release the most charged power bank. If for some reason your power bank is faulty, please contact our support team.
Contact us through the chat if you have any questions regarding Brick and if you have any customer support questions you know how to reach us and how it works!
The start-up cost of becoming a Brick partner is €4 000. For many, 20 stations and a passive income from their Brick stations is well enough. To others, we supply an opportunity to build a large-scale business without having to add a range of operating costs.
Interested? Go ahead and apply to become a network partner
