How and when is the user charged?

How do Brick calculate how much the user is charged and when are Brick charging them? The cost of renting a powerbank depends on a few factors. There’s a fixed rate for unlocking the powerbank. Additional costs may vary based on the city, venue, day, and time in which you choose to rent a powerbank.

How and when is the user charged?

For a step-by-step guide to How to rent a powerbank, check here.

To be able to start a rental, the user has to add a payment method, e,g. Card or PayPal. The  credentials are securely stored (vaulted) by our payment solution provider.

When the customer starts a rental, we pre-authorize the value of the first hour from the saved payment method, to verify its validity and sufficient funds.

When the power bank is returned, we end the rental and charge the correct amount from the vaulted payment method.

Do you have to add a payment method every time to rent a powerbank?

Using the Brick App – No, the vaulted payment method will be stored for future use.

Using App-less – Yes, in the web browser checkout, you will have to add it each time.

What payment methods do Brick accept?

You can choose between multiple payment methods when renting a powerbank:

  • Paypal,
  • Credit Card; Mastercard, Visa, American Express,
  • Apple Pay, or Google Pay.

How much does it cost to charge with Brick?

The cost of charging with Brick depends on a few factors. We charge a base fixed rate for unlocking the powerbank, and additional costs may vary depending on the city, venue, day, and time in which you choose to rent our powerbank. More about that below.

Information regarding the prices is available to our users directly in the Brick app. To see the current rental price, click the venue on the map.

How does the pricing model work?

We have a pay-as-you-go pricing model, meaning that the cost increase with time per initiated increment. The pricing model consists of the following factors:

  • Time Increment
  • Price per Increment
  • Maximum price per day
  • Total cost if the powerbank is not returned

Understanding Increments

The increment defines the time interval. When a new increment starts, the rental cost increases with the price. The increment can be set to 30 or 60 minutes.

Example: If the Increment is set to 30 min, then 29 minutes = 1 increment & 31 minutes = 2 increments.

Understanding Maximum price per day

As the price increases with each initiated increment, it never surpasses the maximum per day. When the limit is reached, the price will remain the same until 24h from the rental started has passed.

Example: Rental starts at 07:00, the price per hour is €1, and the maximum per day is €5. At 11:01, the rental initiated its 5th increment and reached €5. The user would pay €5 no matter if it returned it now or at 06:59 tomorrow. At 07:00 the next day, the price will increase by €1.

For how long can the user have a powerbank before it’s purchased?

After 5 days, if not returned, the powerbank is considered purchased, and the total powerbank cost is charged.

The Complete User Journey, with pricing examples:

Let’s assume the following pricing model:

  • Increment set to 1 hour, 6 minutes
  • Price per increment, €2 per initiated hour
  • Maximum price €5 per 24h
  • If not returned, total powerbank cost €50

The user downloads the app, register with their phone number and vaults a credit card. They then scans the station's QR code to start a rental. Before the powerbank is released, the system validates the credit card by making a pre-authorized charge of the first incremental price, €2, from the user's card. Upon successful validation, the powerbank is released. The user charges and later returns the powerbank to a station.

Dexription with icons on how the user pays for power bank sharing rentals

Here are some pricing examples of common scenarios:

Rental duration

1-3 min

59 min

5-23h

25h

5 days

Increments

0

1

5

6

Purchased

Cost for user

€0

€2

€5

€7

€50

Why do we charge €0 for rentals shorter than 3 minutes?

It’s defined as a short rental, and we don’t charge for rentals shorter than 3 minutes – since it’s usually a sign of issues with the powerbank or that the user just wanted to try. The reserved amount is released to the user's payment method.

What if a user doesn’t return the powerbank?

If the powerbank is not returned within 5 days, we charge the vaulted payment method the total powerbank cost.

In Sweden, the total powerbank cost is set to €50.

How to end a rental if there are no open slots in the station?

To end a rental, the powerbank must be returned to a Brick station. Check the app to find a nearby station with open slots.

Brick’s user support system takes care of any questions a user might have and can be reached via the app or the website.

More questions? You can contact us here and also apply to become a network partner!